Ai-assistant

The Assistant is a chatbot built into Lens. It understands your questions and requests in natural language, and takes care of them — without ever acting on your configuration by itself.

It's an extra service on top of the human support we already provide, not a replacement for it. It runs on our own MCP server, the protocol that lets an AI assistant interact directly with the Hubvisor platform — without even opening the dashboard.

How it works

1. You ask a question, in natural language — just like you would with a colleague.

2. The Assistant analyses the request: is it about your data, or a change to make?

3. If needed, it looks at your actual data and answers with analysis, a table, a chart.

4. If needed, it forwards the request to our team as a ticket — never as a direct action on your configuration.

Security

• Your data stays your data: every question is automatically scoped to your own data, never another publisher's.

• This scoping has been tested internally, including deliberate attempts to bypass it.

• No number is invented: every figure comes from a live query on your data, at the moment you ask.

Note: as part of our ongoing monitoring and improvement of the product, our team can review your exchanges with the Assistant.

Read-only, for now

The Assistant is 100% read-only on your data today.

• It never modifies your configuration on its own.

• Any change request goes through a ticket, reviewed and applied by our team.

Note: even as the Assistant gains autonomy, human validation will remain systematic. This won't change.

What you can do

Query your data: revenue, impressions, eCPM, fill rate, bid rate, timeout rate, viewability, latency.

Check history and alerts: recent deployments and anomaly alerts, automatically cross-referenced with metric changes.

Review your active rules: blocking, floors, CPM adjustments — to confirm before they're published.

Export answers: tables and charts generated in the conversation, exportable in CSV or Excel.

Attach a file: CSV or Excel, 5 MB max, to give context to a question. Click the paperclip icon to the left of the text box.

Request a change: disable a partner, adjust a floor, edit a placement. This opens a ticket for our team automatically.

Give feedback: thumbs up or down, with an optional comment, directly under each response.

Find past conversations: your history is sorted by date, in the left panel.

Not possible yet

• Deleting a partner (only deactivation is available)

• Comparing your performance to other publishers (planned for a future release)

• Answering with an estimate when no real data is available

• Attaching files other than CSV or Excel

Beta — we need you

There's a thumbs up / thumbs down button under every Assistant response. Your feedback directly shapes the next iterations of the tool. Included in your Hubvisor offer, at no extra cost.